Case Study
Most leaders have had a 360 before. Someone sends a survey, colleagues fill it in, you get a report. The report tells you what people think of your communication, your decision-making, your ability to develop others. You read it, nod at the parts that confirm what you already knew, wince at the surprises, file it, and move on.
There’s nothing wrong with that. Feedback matters, but here’s the gap: a standard 360 tells you what people see. It doesn’t tell you why you do it.
Why does a leader who’s articulate and strategic in one-to-ones become controlling in team meetings? Why does someone with obvious talent defer to consensus even when it’s clearly the wrong call? Why does a high-achiever who delivers results leave exhaustion and quiet resentment in their wake?
Most leaders recognise parts of themselves in these patterns — even if they wouldn’t describe it that way out loud.
The answers aren’t in the behaviour. They’re underneath it.
The operating system behind leadership
The Leadership Circle Profile™ (LCP) is a 360-degree assessment, but it does something most assessments don’t. It maps the relationship between what a leader does and the internal assumptions — the habits of thought — driving those actions.
Bob Anderson and Bill Adams, who created the framework, call this the leader’s “operating system.” The metaphor is useful: most leaders are aware of their “apps” (the behaviours visible to others) but not of the operating system running them (the beliefs about what keeps them safe, valued, or in control).
The LCP makes both visible on a single page. The top half of the circle measures Creative Competencies — how effectively a leader relates to others, leads with vision, achieves results, and thinks systemically. The bottom half measures Reactive Tendencies — patterns where caution replaces creating, self-protection replaces engagement, or aggression replaces alignment.
What makes this useful isn’t the categories themselves. It’s the architecture: Creative and Reactive are positioned as opposites on the circle because they are. A strong Controlling tendency (Reactive, task-oriented) sits directly opposite Relating (Creative, relationship-oriented). A strong Complying tendency (Reactive, relationship-oriented) sits opposite Achieving (Creative, task-oriented). The profile doesn’t just list strengths and gaps — it shows you the structure of the trade-offs you’re making, usually without realising it.
Reactive isn’t bad. But it is expensive.
This is worth getting right, because it’s the most common misunderstanding about the framework.
Reactive tendencies aren’t defects. They’re strategies that worked — probably for a long time. The leader who’s high on Controlling got things done when nobody else would. The leader who’s high on Complying built relationships and political capital that opened doors. The leader who protects through distance created the space to think clearly when others panicked.
These patterns have real gifts. They got you here. The question is whether they’re still working for you at the level you’re operating now — or whether they’re quietly shaping your leadership in ways you wouldn’t consciously choose.
The LCP materials use a metaphor I find accurate: it’s like driving with one foot on the brake. You still reach the destination, but at a higher cost — in time, energy, and often in how others experience working with you.
The goal isn’t to eliminate the Reactive. It’s to see it, understand what triggers it, and choose deliberately whether to let it lead or not. That’s the difference between being managed by your patterns and managing them.
What makes this different from other 360s
Three things stand out for me.
The whole picture at a glance. Most 360 reports take hours to unpack. The LCP reveals its core message in seconds. One look at the circle — where the energy sits, top or bottom, left or right — and the pattern is visible. That’s not a gimmick; it’s a design principle. When a leader can see the whole picture at once, the conversation starts from a different place.
The research base. The LCP has been used with over 460,000 leaders worldwide. The data consistently shows a strong positive correlation between Creative Competencies and leadership effectiveness — and a negative correlation between Reactive Tendencies and the same measure. Leadership effectiveness, in turn, correlates meaningfully with business performance. This isn’t a personality typology or a preference inventory. It’s a measure backed by a large data set that connects how you lead to how your organisation performs.
The development link. Most assessments measure where you are. The LCP is designed to show where you are in the context of where you could go. The framework is grounded in adult development theory — the work of Robert Kegan at Harvard, Bill Torbert at Boston College, and others who’ve shown that adults don’t stop developing in their twenties.
The shift from Reactive to Creative isn’t just about adding skills (horizontal development). It’s about a deeper change in how you make sense of yourself, your role, and your context (vertical development). Not everyone makes that shift. But the LCP makes the pathway visible.
How I use it
I use the Leadership Circle Profile as the starting assessment in most of my individual coaching engagements. Not because every client needs it, but because when we start with it, the work lands differently.
My approach to coaching is built on a few principles: working from the client’s own patterns and history, building infrastructure that compounds over time, being available when in need, and having real skin in the game. The LCP serves the first two directly.
Working from your own patterns. The profile doesn’t impose a model of what good leadership should look like and then measure the gap. It maps your actual operating system — your specific combination of strengths, tendencies, and the beliefs underneath them. Every debrief starts from what’s actually there, not from an idealised template.
Building infrastructure that compounds. The profile becomes a reference point. Not something we do once and file. Over time, the language it introduces — the dimensions, the Creative–Reactive distinction, the link between behaviour and underlying assumptions — becomes a shared framework. When something surfaces in a meeting three months later, we already have a way to locate it. That compounds.
What the experience looks like
The assessment involves your manager, peers, and direct reports completing a survey alongside your own self-assessment. The resulting report shows both sets of scores on the same circle, so you can see where your self-perception aligns with others’ experience of you — and where it doesn’t.
The debrief isn’t a presentation. It’s a conversation. We look at the profile together, and I create the space for you to sit with what it shows — what’s familiar, what surprises you, what challenges a story you’ve been telling yourself about how you lead.
Often, the profile names something the leader already senses but hasn’t quite been able to articulate. That’s usually where the work starts.
After the debrief, the profile doesn’t go in a drawer. It informs the coaching goals, gives us shared language, and provides a baseline we can revisit. When you notice yourself defaulting to a pattern in a real situation, we can locate it on the map. What’s visible becomes possible to work with.
Who benefits most
The LCP is most useful for leaders who are already effective and want to understand what’s driving their effectiveness — and what might be limiting it. It’s not a remedial tool. It’s a development tool for people who take their own growth seriously.
If you’re a founder scaling a business and sensing that what got you here may not be enough for what’s next — the profile can show you where the shift needs to happen. If you’re a senior leader navigating increased complexity and noticing that your usual approach is starting to cost more than it used to — the profile can help make that visible. If you’re an HR leader looking for an evidence-based starting point for developing your leadership bench — the framework is grounded in extensive data and connected to business outcomes.
Closing
The Leadership Circle Profile doesn’t give you a to-do list. It gives you a clear, research-backed picture of how your leadership actually works — from the inside out.
The useful question then becomes: how much of that is a conscious choice, and how much is running automatically?
That’s where coaching begins.
The Leadership Circle Profile™ is a registered trademark of The Leadership Circle, LLC. I am a certified LCP practitioner.

READY TO TALK?
A 60-minute conversation to see if we're the right fit. No pitch, no pressure — just an honest exchange.